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DELIVERY

In order to ensure your satisfaction, we will ship all orders complete, no back orders. Though
this may take a bit longer at first, you will eventually have the pleasure of having
EVERYTHING you ordered come at one time. Plus, this method will save you money by
reducing shipping costs. We trust that you will like this approach. If a scheduled delivery is
cancelled, refused, or know one is home to accept the delivery, a redelivery fee will be
charged. In the case of, "white glove", delivery they will unload, unpack, and place the
delivery inside your home. When delivery is deemed, "drop", the carrier will place the furniture
at the first dry area outside your home, ground level. You may be required to provide written
directions/ and or a map to your home and any special delivery instructions. If you cannot be
there to take delivery, please arrange to have a responsible person present so that the
carrier may rely upon his/her signature as authorized to inspect and accept delivery. If your
home is not accessible to the carriers truck, they will transport your merchandise to the nearest
accessible point and it will be your responsibility to provide a means of transportation
from the truck to your home. Please note the dimensions of the merchandise you have ordered
and make sure everything will fit in the designated room as well through all passage ways and
entrance doors. If delivery inside your home involves limited maneuverability because of narrow
hall ways,doorways or stairwells, ect, neither the carrier nor we can be responsible for any
damage that could result in attempting placement. If set up in the designated area is not
feasible, delivery will be made to an accessible area. Please clear the designated room and the
path leading to it in advance of the delivery date. Delivery personnel will not hang items on
walls.

DAMAGE
Its is important to remember that we deliver the items to your home in the original packaging
from the factory. ALL furniture has small imperfections, surface blemishes from the packaging,
and other slight flaws that a local furniture store usually takes care of in the deluxing of the item
prior to delivery to the customer. We do not uncarton, deluxe the item, recarton and ship it to
you. The packaging and foam will not endure through the recartoning process. Plus many of
the surface blemishes may reappear anyway. We believe your trading the significant savings we
provide for doing your own deluxing. It is important that each item be inspected by you
or your authorized agent. If, at the time of delivery you notice any damage, defect, or
deficiency, please note it on the invoice. Call us immediately. If the problem can not be
corrected by the delivery personnel it will be taken care of in a timely manner. If not the item
will be returned to us upon our approval. Our Customer Service Department will evaluate the
Item with the factory representative. At our discretion, the item will either be
deluxed,(restored), factory repaired or factory replaced, and then redelivered to you. You will
not be charged for redelivery unless the merchandise was of normal production quality.
Because redelivery is expensive, please return only the item that is unacceptable and not any
companion pieces. To give your returned item the attention it requires, please allow our
customer service department adequate time to evalute the problem, coordinate inspection with
a factory authorized agent and undertake actual deluxing or repairs. We will keep you advised
of exactly what is going on and when we expect redelivery.

WARRANTIES
Although we cannot guarantee your pleasure in your selection, we warrant that all merchandise
will be shipped in a condition which meets standards set by the manufacturer. Except for this,
there are no warranties expressed or implied, including but not limited to, implied warranties of
merchantability or fitness for particular purpose, and such warranties are specifically disclaimed.

CANCELLATIONS
As soon as you place your order, we order your items from the vendor. Therefore we are not
able to accept cancellations. We may, at our discretion, make an exception in which case a
restocking fee of 1/4 of the purchase price. As a matter of Policy
we DO NOT ACCEPT CANCELLATIONS unless given timely advance notice.

LEAD TIMES
We give you average lead times based on the manufacturers past performance. We can not
control changes in production schedules, shipping times and other unforeseen delays in your
furniture delivery. Extended delays are not valid cause for order cancellation. We strive to keep
you updated if we are made aware of expected delays in your order.

We are not responsible for any typographical errors. Pricing requires verification at time of
order.

PRIVACY POLICY

We do not rent, sell, or lease your personal information. It is used only to process your order and
retained for a period of one year for any warranty issues that may arise. We do not warrant the
furniture purchased here. In the case that the manufacturer that produced your furniture does we will
act as your representative for a period of one year from the date you received your furniture.
Last Updated: 28 Aug 2013 22:21:21 PDT home  |  about  |  terms  |  contact
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